Senior Customer Service Representative - Schneider
Customer Service/Call Center
1537 E Moreland Blvd
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Are you looking for a career that offers great pay and benefits? How about professional growth opportunities, and the ability to learn the exciting world of Transportation and Logistics? Then Schneider is the organization for you!
The Schneider organization is seeking energetic Customer Service Representatives to join our growing global organization! As a member of our customer service team, you will be accountable for managing customer relationships through many channels of the order process. The Customer Service Representative will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is a gateway to a career of interesting challenges, celebrated victories and limitless opportunities. Come join Schneider as a Customer Service Representative today!
Duties and responsibilities to include but not limited to:
Communicate effectively with the customer via telephone, email, and other forms of communication modes.
Develop and maintain strong customer relationships
Anticipate and identify problems and proactively work to solve them.
Engage in and execute customer specific projects
Check orders for accuracy to ensure all information provided is correct
Demonstrate a solid understanding of Schneiders tools and technology used to perform daily tasks
Accountable for meeting key factors in areas such as service and phone etiquette
By choosing a career with Schneider, we improve your life by offering:
Competitive hourly wage: starting pay between $14.60 to $18.30, plus shift pay of either $1.25/hr or $2.00/hr based on hours worked
Annual profit sharing bonuses available
Strong work/life balance that includes paid holidays and generous personal time off
Medical, dental and vision insurance plus company-paid life insurance
401(k) savings plan with company match plus a company-paid retirement plan
Tuition reimbursement and free financial service assistance
Health Care Spending Account
On-site services at some facilities including cafeteria, gym and fitness classes, walking/jogging trail, ATM, personal mail services, company store and much more
Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do
Individual development opportunities through company-paid training, active leadership involvement and more than 170 online personal development courses
Our preferred candidate will have:
Ability to work non-traditional schedule: Thursday-Saturday 11pm-7am
Minimum of high school diploma or relevant work experience
Minimum of one year customer facing work experience
Excellent written and verbal communication skills
Creative problem-solving and decision-making skills
Solid planning and organizing skills with strong attention to detail
Advanced computer skills with the ability to use at least 3 to 4 different programs simultaneously with multiple screens
Strong solicitation skills
High tolerance for stress
Ability to prioritize workload and thrive in a fast-paced environment
Strong work ethic with a professional, positive attitude
An innovative, goal-oriented and results driven approach
Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one man, one truck and one dream. Since then, weve grown and evolved to become a $5 billion company (annual revenue in 2018) with one of the broadest portfolios of services in the industry delivering superior customer experiences.
The Schneider Way:
We treat our customers, associates, shareholders and suppliers with honesty, dignity and respect.
We are a desirable employer due to our commitment to achieving mutually beneficial, lasting relationships.
We are a responsible member of the community.
Safety-first and always
Integrity in every action
Respect for all
Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world.
Associated topics: answer, customer care specialist, customer service, customer service associate, phone, representative, service agent, support, technical support, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.