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GENERAL DUTIES AND RESPONSIBILITIES:
Works to achieve assigned annual sales quota
Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term multi-year focus
Acts as primary liaison between client and FIS and understands client's needs, including financial expectations and restrictions
Develops and executes account plans to ensure continued revenue growth from account base
Performs detailed territory review for management (1st Quarter) providing information on assigned client base
Demonstrates product and industry knowledge including various solutions, market strategies, and competitive intelligence
Prepares and presents proposals to clients - utilizing FIS resources and tools. Garners sales management approval for proposal generation and apply no discounts to proposals/contracts without obtaining FIS management approval.
Structures, negotiates and closes \"deals\" that meet customer expectations and FIS's ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise
Negotiates terms and conditions of FIS contracts with client and ensures terms are within FIS standards
Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in EMS for assigned clients
Implements account coverage methodologies that ensure 100% renewal rates of current FIS clients
Identifies and reports \"at risk\" clients and escalates to executive management; prepares, implements and executes
\"at risk\" plan
Listens and escalates concerns of customers with regard to current products/services
Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized
Works directly with Corporate Briefing Team to plan, coordinate and facilitate client meetings at FIS offices and Executive and/or Sales Executive visits and presentations at client on-site facilities
Prepares and submits Client Call Report after each client visit
Other related duties assigned as needed
Bachelor's degree or an equivalent combination of education and experience as required for the specific job level
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
Good understanding of FIS products and services
General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
Requires expert negotiation and communication skills, both written and verbal
Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels
Requires solid decision-making and problem solving skills
Analytical skills are required to determine client business needs and requirements
Ability to remain calm under various levels of pressure
Ability to show established track record of involvement in industry trade groups preferred
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Travel is required
Basic knowledge of both Microsoft Word, Excel and Power Point Software
With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: and here:
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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