• Elgen Staffing
  • $53,715.00 -119,690.00/year*
  • Madison, WI
  • Customer Service/Call Center
  • Full-Time
  • 5024 Lacy Rd

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Compensation: 15.00-18.00 / Hourly

Our client, a provider of residential & lite commercial HVAC equipment throughout the United States is seeking an experienced Inside Sales Representative to join their growing team in Madison. The ideal candidate should have some technical knowledge of HVAC systems and will perform direct customer service and sales functions.

Commission paid monthly!

Key Responsibilities :

  • Receive incoming customer phone calls and walk in traffic.
  • Prepare and enter orders.
  • Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
  • Backup for inside and counter sales in other areas.
  • Research parts to stock on new equipment.
  • Provide solutions to customer requests, including research of the requests and suggest options to customers.
  • Troubleshoot inventory and shipping problems.
  • Follow up with vendors or purchasing department to monitor back orders to determine status.
  • Coordinate delivery schedules between company and customer.
  • Resolve customer complaints.
  • Maintain working knowledge of product lines stocked by TSI.
  • Proactively promote additional sales to customers.
  • Maintain showroom by stocking shelves, showcasing new product, as well as straightening and keeping area clean.
  • Responsible for afterhours calls on rotating schedule.
  • Promotes and maintains a flexible cooperative, positive, team-oriented attitude with and between departments and end users.
  • Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.
  • Performs other duties as assigned.
  • Requirements :

  • High School diploma and 3-4 years experience in HVAC preferably in a customer service environment.
  • Excellent communication, organization, customer service, problem solving and follow through skills.
  • Proficient clerical skill in typing, basic math computation, data entry, PC and related software application.
  • Able to work in a fast paced, varied/changing priority and stressful environment.
  • Please apply today for immediate consideration!!

    Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of todays hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today!

    Recruiters Name: Sean Smith

    Associated topics: answer, call center representative, call center specialist, client, customer care specialist, customer service associate, customer service specialist, phone, service representative, support

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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